1. Scope of This Policy
Trust Guard 360 LLC, a Florida limited liability company d/b/a TrustGuard360 (“TrustGuard360,” “Company,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights available to you, when you: (a) visit or use our website at www.trustguard360.com (the “Site”); (b) create an account, request or receive an on-site service Booking, or enroll in a Membership Plan; (c) engage us for Digital Wing software engineering services; or (d) apply to become a field technician (“Tech”) through our Become a Partner program. This Policy uses the terms “Customer,” “Tech,” “Booking,” “Membership Plan,” and “Platform” as defined in our Terms of Service, which is incorporated into this Policy by reference.
This Policy does not apply to information we collect from our own employees in their capacity as employees, or to information collected by third-party websites, apps, or services that we do not control, even if linked from our Site (see Section 14).
2. Personal Information We Collect
2.1 Information You Provide to Us
When you create an Account, request a Booking, enroll in a Membership Plan, engage our Digital Wing team, contact customer support, subscribe to our newsletter, or apply to become a Tech, we may collect:
- Identifiers and contact information: name, email address, mailing/service address, telephone number, and account username and password.
- Payment information: billing address and payment card or bank details, which are collected and processed by our third-party payment processor (see Section 5); we do not store full payment card numbers on our own systems.
- Booking and service information: service address, service history, appointment notes, equipment or systems to be serviced, and Membership Plan selections.
- Communications: records of calls, emails, text messages, and chat messages between you and TrustGuard360 support staff or a Tech, made for the purpose of scheduling or coordinating a Service.
- For Digital Wing clients: business contact information, statements of work, and project-related communications.
- For Tech/Field Partner applicants: name, contact information, work history, certifications, and information generated through the background-screening process described in Section 8.
2.2 Information Collected Automatically When You Use the Site
Like most websites, when you visit our Site we and our service providers automatically collect certain technical information through cookies, pixels, and similar technologies, including your IP address, browser and device type, operating system, referring/exit pages, pages viewed, links clicked, and the date, time, and duration of your visit. We currently use Google Analytics (Google LLC) to understand how visitors use our Site. Google Analytics uses cookies and similar technologies to collect and analyze this information on our behalf; you can learn more, and opt out of Google Analytics, at https://tools.google.com/dlpage/gaoptout. We do not currently use social-media advertising pixels (e.g., Meta/Facebook Pixel) on the Site; if that changes, we will update this Policy.
2.3 Information Collected During On-Site Service Delivery
Because our Services are performed in person by a Tech at your location (see our Terms of Service), a Tech may incidentally have access to devices, networks, accounts, or credentials you provide to enable the Tech to perform the requested Service (for example, a WiFi password to configure a router, or administrator access to install software). Techs are instructed to access only the information reasonably necessary to perform the requested Service and not to view, copy, retain, or disclose unrelated personal files, photographs, or communications on your devices.
2.4 Information We Receive from Third Parties
We may receive information about you from our payment processor (e.g., confirmation of payment), from background-screening vendors (with respect to Tech applicants, as described in Section 8), and from business partners who refer a Customer to us for services.
3. Cookies and Similar Technologies
Cookies are small text files placed on your device to help websites function and to collect usage information. Most browsers accept cookies by default; you can set your browser to reject cookies or alert you when a cookie is being set, and you can delete cookies already stored on your device. If you disable cookies, some features of the Site may not function properly. Most cookies used on our Site are “session cookies” that are automatically deleted at the end of your browsing session; analytics cookies from Google Analytics may persist for a longer period as described in Google’s own privacy documentation.
4. How We Use Personal Information
- To create and manage your Account and Membership Plan, and to schedule, dispatch, and complete Bookings.
- To process payments and prevent fraudulent transactions.
- To provide customer support, respond to inquiries, and communicate about your Bookings, account, or Membership Plan.
- To operate, maintain, and improve the Site and the Platform, including through website analytics.
- To recruit, screen, and manage Techs through the Become a Partner program.
- To send you service-related communications and, where you have opted in, marketing communications and newsletters.
- To comply with legal obligations, enforce our Terms of Service, and protect the rights, property, and safety of TrustGuard360, our Techs, our Customers, and the public.
5. How We Share Personal Information
We do not sell personal information for monetary consideration. We share personal information only in the following circumstances:
- With Techs, solely as necessary for a Tech to accept, prepare for, and perform a Booking (e.g., your name, service address, phone number, and a description of the requested Service).
- With service providers who perform functions on our behalf, such as payment processing, website hosting, email/SMS delivery, analytics (Google Analytics), and background-screening vendors, under contractual confidentiality and data-protection obligations.
- With professional advisors (e.g., accountants, attorneys, insurers) as necessary for our business operations.
- With government authorities or other third parties where required by law, subpoena, or court order, or as necessary to protect the rights, property, or safety of TrustGuard360, our personnel, our Customers, or the public.
- With a successor entity in connection with a merger, acquisition, financing, or sale of all or substantially all of our assets, subject to standard confidentiality protections.
- With your consent, or at your direction.
For purposes of the California Consumer Privacy Act, as amended (“CCPA”), we do not “sell” personal information, and we do not “share” personal information for cross-context behavioral advertising as those terms are defined under the CCPA, except that our use of Google Analytics may, depending on Google’s account-level configuration, be considered “sharing” under California law. To the extent this constitutes sharing, you may opt out as described in Sections 12 and 13 below.
6. Camera, GPS/Fleet-Tracking, and Smart-Device Data
Where we install a security camera, GPS/fleet-tracking device, alarm system, or other smart/IoT device, the video, audio, location, or sensor data generated by that device is typically collected, stored, and controlled by the device manufacturer’s or platform’s own cloud service or mobile app (for example, a camera manufacturer’s live-view app, or a GPS provider’s fleet-tracking dashboard) under that manufacturer’s or platform’s own privacy policy and terms — not by TrustGuard360. TrustGuard360’s role is limited to physically installing and configuring the device and, where applicable, your account with that manufacturer or platform; we do not routinely access, view, or store your live camera footage, recorded video, or GPS/location history. You should review the privacy policy of the applicable device manufacturer or platform for information about how that data is collected, used, and retained.
7. Text Messages, Calls, and Marketing Communications
If you provide a mobile phone number and opt in to receive text messages, you agree to receive text messages from TrustGuard360 regarding Bookings, appointment reminders, and, where you have separately opted in, promotional offers, consistent with the Telephone Consumer Protection Act (TCPA) and other applicable law. Message and data rates may apply. You may opt out of promotional text messages at any time by replying STOP, and you may opt out of promotional emails using the “unsubscribe” link included in those emails. Opting out of marketing communications does not affect service-related communications necessary to schedule or perform a Booking.
8. Job Applicants and Field Partners (Techs)
Individuals who apply to become a Tech through our Become a Partner program are subject to a background-screening process reviewing national, state, and county records over the preceding seven (7) years, as described in our Terms of Service. Where we obtain a consumer report (background check) from a third-party consumer reporting agency for this purpose, we will provide the applicant with a standalone disclosure and obtain written authorization separate from this Policy, and will follow applicable pre-adverse-action and adverse-action procedures, each as required by the federal Fair Credit Reporting Act (FCRA) and applicable state law. That standalone disclosure and authorization, not this Policy, governs our collection and use of consumer report information about Tech applicants. Approved Techs are independent contractors, not employees of the Company; certain additional terms governing Tech data may be set out in the separate Field Partner agreement referenced in our Terms of Service.
9. Children’s Privacy
Our Services and Site are not directed to children, and we do not knowingly collect personal information from children under 13 years of age in the manner addressed by the Children’s Online Privacy Protection Act (COPPA). If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information. Consistent with California law, we do not knowingly sell or share the personal information of consumers we know to be under 16 years of age without the opt-in consent required by that law. If you believe a child has provided us with personal information, please contact us at support@trustguard360.com.
10. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain your Account and Booking history, comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected; for example, we generally retain Booking and payment records for the period required by applicable tax and accounting law. When personal information is no longer needed for these purposes, we take reasonable steps to delete, de-identify, or anonymize it.
11. Data Security and Breach Notification
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Access to personal information is limited to personnel and service providers who need it to perform their functions. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify affected individuals and, where required, applicable regulators, consistent with the Florida Information Protection Act (Fla. Stat. § 501.171) and other applicable state breach-notification laws.
12. Your Privacy Rights
12.1 California Residents
If you are a California resident, the CCPA provides you with the following rights, subject to certain exceptions: the right to know/access the specific pieces and categories of personal information we have collected about you, the sources of that information, and the purposes for collecting and sharing it; the right to request deletion of your personal information; the right to request correction of inaccurate personal information; the right to opt out of the sale or sharing of your personal information (see Section 5); the right to limit the use and disclosure of sensitive personal information; the right to be free from discrimination for exercising these rights; and the right to appeal a denial of a rights request. We do not sell personal information and, as noted in Section 5, do not knowingly share personal information for cross-context behavioral advertising other than as may occur through Google Analytics.
12.2 Residents of Other States
Depending on where you live, you may have similar rights under other state comprehensive privacy laws, such as Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and other states that have enacted comprehensive consumer privacy legislation, which generally include the right to access, correct, delete, and obtain a portable copy of your personal information, and the right to opt out of targeted advertising, the sale of personal information, and certain profiling. As a Florida company, we also note that the Florida Digital Bill of Rights currently applies only to controllers meeting revenue and other thresholds substantially larger than TrustGuard360; we reference it here for transparency and will update this Policy if that changes. We will honor applicable rights requests from residents of states with such laws in effect, and will consider requests from other individuals as a matter of policy where reasonably feasible.
12.3 How to Exercise Your Rights
You may submit a rights request by emailing support@trustguard360.com or calling +1 (888) 900-6064. Before completing a request to know, delete, or correct, we will need to verify your identity using the information associated with your Account or Booking history; where you do not have an Account, we will attempt to verify your identity using other information reasonably available to us. You may designate an authorized agent to submit a request on your behalf; we may require the agent to provide proof of authorization and may still require you to directly verify your own identity. We will respond to verifiable requests within the time required by applicable law.
13. Do Not Track and Global Privacy Control
Some browsers offer a “Do Not Track” signal; because there is no accepted industry standard for responding to such signals, our Site does not currently respond to them. Where required by applicable state law, we will honor the Global Privacy Control (GPC) browser signal as a valid request to opt out of the sale or sharing of personal information for the browser and device on which it is set.
14. Third-Party Links
Our Site may link to third-party websites, apps, or services, including device manufacturers’ apps as described in Section 6, and links shared by our business partners. We do not control and are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policy of any third-party site or service before providing it with personal information.
15. United States–Only Service
The Platform is operated in, and intended for use by individuals and businesses located in, the United States. If you access the Platform from outside the United States, you do so on your own initiative and are responsible for compliance with applicable local laws. We do not direct our Services to, and this Policy does not address the requirements of, the European Economic Area, the United Kingdom, or other jurisdictions outside the United States.
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated Policy on the Site and revise the “Last Updated” date above. Where a change is material, we will provide additional notice as required by applicable law, such as by email or a prominent notice on the Site, before the change takes effect. Your continued use of the Platform after an updated Policy takes effect constitutes acceptance of the update.
17. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Trust Guard 360 LLC d/b/a TrustGuard360
5400 S Williamson Blvd, Port Orange, Florida 32128, USA
Email: support@trustguard360.com
Phone: +1 (888) 900-6064
Website: www.trustguard360.com