Terms of Service

1. Introduction and Acceptance of Terms

Welcome to TrustGuard360. These Terms of Service ("Terms") govern your access to and use of the website located at www.trustguard360.com (the "Site"), the technician-dispatch, booking, order-tracking, and account features made available through the Site or any related application (together with the Site, the "Platform"), and the on-site technology support services and Digital Wing software engineering services offered through the Platform (collectively, the "Services"). These Terms are a binding agreement between you ("Customer," "you," or "your") and Trust Guard 360 LLC, a Florida limited liability company d/b/a TrustGuard360, with its headquarters at 5400 S Williamson Blvd, Port Orange, Florida 32128, USA ("TrustGuard360," "Company," "we," "us," or "our").

The Platform connects Customers seeking technology installation, repair, and support services with independent field technicians ("Techs") who provide those services, as further described in Section 6. All technology support Services under this Agreement are performed in person, on-site, by a Tech physically present at Customer's location; the Company does not offer or provide remote (i.e., non-in-person) diagnostic, installation, repair, or technical support services under this Agreement. By creating an account, requesting or scheduling a service appointment (a "Booking"), enrolling in a Membership Plan, or otherwise using any part of the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Cancellation & Refund Policy, and our Safety & Support commitments, each available on the Site and incorporated into these Terms by reference (collectively, the "Agreement"). If you do not agree, you must not use the Platform.

By using the Platform, including by click-through or continued use, you represent that: (a) you have read and agree to these Terms; (b) you are 18 years of age or older; (c) you have the right, authority, and capacity to enter into this Agreement; and (d) if you are entering into this Agreement on behalf of a business, you have authority to bind that business. The Platform is operated in the United States for use by Customers located in the United States.

2. Definitions

• "Digital Wing" means the Company's business unit that provides custom web application engineering, mobile app development, brand identity and digital presence, and API/systems integration services to business clients, as described in Section 4.
• "Tech" (also referred to on the Site as a "Field Partner") means an independent, background-verified field technician who accepts and performs Bookings through the Platform, as described in Section 6.
• "Booking" means a scheduled on-site service appointment made through the Platform, by phone, or through the "Track Your Order" feature.
• "Membership Plan" means a recurring subscription plan, such as Trust Guard Lite or Trust Guard Prime (or other plans posted on the Site from time to time), that provides Customers with priority scheduling, discounted service rates, and/or other benefits described on the Site.
• "Deliverables" means the software, code, designs, documentation, or other work product the Company agrees to deliver under a Digital Wing statement of work ("SOW").
• "Third-Party Products" means hardware, software, firmware, or cloud/subscription services manufactured, licensed, or operated by a party other than the Company (e.g., operating systems, antivirus software, routers, cameras, alarm panels, monitoring platforms, GPS hardware, printers, POS systems, copiers).

3. Accounts and the Platform

To make a Booking, enroll in a Membership Plan, or use the "Track Your Order" feature, you generally must create an account ("Account") through "Sign Up." You agree to provide accurate, current, and complete information when creating your Account and to keep it up to date. You are solely responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account, and you agree to notify us immediately at support@trustguard360.com of any unauthorized use. Accounts are personal to you (or, for a business Customer, to the authorized business representative) and may not be sold, transferred, or shared.

You may deactivate your Account at any time by contacting support@trustguard360.com. We may suspend or terminate your Account if we reasonably believe you have breached this Agreement, engaged in fraudulent or unlawful conduct, or presented a safety risk to our personnel.

4. Description of Services

4.1 On-Site Field Services

Through the Platform, Customers can book on-site technology installation, repair, and support services, performed by Techs, including without limitation:

• Printer Support: fixing offline/connectivity errors, USB printer setup, wireless printer setup, and PC/Mac printer connections.
• Computer Setup & Support: new computer installation, operating system installation and updates, software setup, performance tune-ups, and data migration.
• Mobile Device Setup & Support: new phone/tablet setup, cloud data migration, mobile device management (MDM) configuration, and app installation and troubleshooting.
• Antivirus & Security: business antivirus installation, malware removal, PC security optimization, and protection planning.
• GPS Setup & Support: hardwired GPS installation for vehicles, fleets, and heavy equipment, with tracking-dashboard integration and signal troubleshooting.
• Camera Setup & Security: security camera and CCTV installation, outdoor wireless camera setup, and live-view mobile app configuration.
• Alarm Setup & Support: commercial and residential alarm system installation, keypad programming, entry-sensor setup, and troubleshooting.
• Router, WiFi & Network Support: new WiFi connection setup, signal extension, and network connectivity troubleshooting.
• Industrial & Office Appliance Repair: point-of-sale (POS) systems, commercial copiers, network servers, plotters, and other specialized office hardware.
• Smart Office/Home Integration: physical installation, secure network setup, and configuration of smart-office and IoT devices.
• Preventative Maintenance Contracts: recurring, scheduled hardware health checks and optimization visits.

The scope of each Booking is as described on the applicable Site service page or as otherwise confirmed in writing prior to the appointment (the "Scope of Work"). Work requested beyond the Scope of Work may require an additional Booking or fee, which the Tech or our support team will confirm with you before proceeding. For clarity, all Services listed in this Section 4.1 are delivered exclusively on an in-person, on-site basis; telephone and email contact with the Company's support staff is limited to scheduling, coordination, and general guidance, and does not constitute remote performance of a Service.

4.2 Membership Plans

The Company offers optional Membership Plans (currently marketed as Trust Guard Lite and Trust Guard Prime) that provide benefits such as 24/7 support access, discounted service rates, priority scheduling, regular technology check-ups, and, for higher tiers, a dedicated technical specialist. Membership Plans are billed on the recurring basis (e.g., monthly) selected at enrollment, as described on the Site. Membership Plans do not require a long-term contract; you may cancel a Membership Plan at any time by notifying us as described in our Cancellation & Refund Policy, effective at the end of the then-current billing period unless otherwise stated at enrollment. Then-current Membership Plan pricing, tiers, and benefits are posted at the Site and may be updated from time to time; material changes to your plan's price or benefits will be communicated to you in advance of your next billing date.

4.3 Digital Wing Services

Through its Digital Wing, the Company provides enterprise B2B software engineering and digital transformation services to Florida and other business clients, including custom web application engineering, native and cross-platform mobile application development (iOS and Android), brand identity and digital presence services, and API and systems integration services. Digital Wing engagements are governed by an individually negotiated SOW that sets out the scope, Deliverables, timeline, milestones, and fees. In the event of a conflict between these Terms and a signed SOW, the SOW controls as to the subject matter it expressly addresses; these Terms govern all other matters.

5. Scheduling, On-Site Access, Pricing, and Payment

Bookings may be scheduled through the Platform or by phone. Scheduled arrival windows are estimates; actual arrival times may vary due to traffic, prior appointments, or parts availability. Customer agrees to (a) provide safe, reasonably unobstructed access to the areas and equipment needed to perform the Service, (b) have an adult (18 or older) present for the duration of an on-site appointment, and (c) disclose any known hazardous conditions at the premises before the appointment. The Company and its Techs may decline to perform, or may discontinue, a Service where the Tech reasonably believes the premises or conditions present a safety risk.

Pricing for Services is set out on the Site or quoted prior to the appointment. Estimates for parts, equipment, or labor beyond an initial diagnostic are estimates only and may change based on the condition of equipment or work discovered once the appointment has begun; we will seek your approval before performing work materially exceeding the original estimate. All Fees are in U.S. Dollars, exclusive of applicable taxes, and are due at the time specified at Booking or, where a Pay-Later or invoiced arrangement is expressly offered to you, within the payment period stated at that time. Late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, and you are responsible for the Company's reasonable costs of collection, including attorneys' fees, to the extent permitted by law.

6. Techs Are Independent, Vetted Field Partners

Techs are independent contractors who apply to and are engaged through the Platform's Field Partner program; they are not employees, agents, or representatives of the Company. The Company does not supervise, direct, or control the manner or means by which a Tech performs a Service, and the Company is not responsible for the acts or omissions of a Tech except as expressly set out in this Section and in Section 12 (Limited Warranty).

Consistent with the Company's published Safety & Support commitments, Techs who join the Platform undergo a background-screening process reviewing national, state, and county records over the preceding seven (7) years, and must demonstrate technical competency before being approved to accept Bookings. The Company makes occupational and accidental insurance available to Techs while performing on-site work. These measures are intended to promote safety and quality but do not constitute a guarantee of a Tech's conduct, and the Company's total liability for any Service is as set out in Sections 12 and 14 (Limitation of Liability).

Individuals or businesses who wish to become Techs through the "Become a Partner" program are subject to a separate Field Partner (independent contractor) agreement, which governs that relationship, including compensation, scheduling autonomy, and insurance; that separate agreement, not these Terms, governs the Company's relationship with its Techs.

7. Third-Party Products and Services

Many Services involve installing, configuring, or repairing Third-Party Products. The Company is not the manufacturer, publisher, or licensor of any Third-Party Product and makes no warranty regarding its performance, security, compatibility, or fitness. Any warranty for a Third-Party Product is provided solely by its manufacturer or licensor and is subject to that party's own terms. Where a Service involves an ongoing third-party subscription (e.g., camera cloud storage, alarm monitoring), Customer is responsible for maintaining and paying for that subscription following installation unless a monitoring or support plan is separately purchased through the Company.

8. Service-Category-Specific Terms

8.1 Computers, Antivirus, and Data

Computer repair, virus removal, tune-up, and operating system installation/re-installation may require reformatting a storage device, which permanently erases data unless a separate, expressly agreed backup service has been performed. Customer is solely responsible for backing up all data before an appointment; THE COMPANY STRONGLY RECOMMENDS A FULL BACKUP PRIOR TO EVERY APPOINTMENT. The Company does not warrant that any antivirus product will detect or prevent all threats.

8.2 Security Cameras

Camera Services are limited to the physical mounting, wiring, and configuration described in the Scope of Work. THE COMPANY DOES NOT WARRANT THAT ANY CAMERA SYSTEM WILL PREVENT, DETER, OR DETECT ANY CRIME, INTRUSION, INJURY, OR LOSS. Recording and consent laws vary by state; Customer is solely responsible for ensuring camera placement and any audio recording complies with applicable law, including consent-to-record statutes, and for posting any legally required notices.

8.3 GPS and Fleet Tracking

Important: GPS devices and applications will be installed and supported solely for lawful purposes.

By requesting GPS or fleet-tracking installation, Customer represents that it owns the vehicle, equipment, or account on which the device will be installed, or has obtained all legally required consent from the owner and, where applicable, from employees or other operators who will be tracked (for example, disclosure to employees for fleet or field-force tracking as required by applicable state law). Customer further represents that the intended use complies with applicable federal, state, and local law, including laws governing electronic surveillance and non-consensual tracking of another person's location. The Company will not knowingly install a GPS device intended to covertly track a person without legally required consent, and may refuse or discontinue service, and report the matter where legally required or appropriate, if it reasonably suspects an unlawful purpose. Customer agrees to indemnify the Company for claims arising from Customer's unlawful use of an installed GPS device, as further described in Section 15.

8.4 Alarm Systems

Important notice regarding alarm systems.

ALARM SYSTEMS INSTALLED OR SUPPORTED BY THE COMPANY REDUCE BUT DO NOT ELIMINATE THE RISK OF BURGLARY, FIRE, OR OTHER LOSS, AND ARE NOT A GUARANTEE OR INSURANCE AGAINST ANY SUCH EVENT, INJURY, OR DEATH. Alarm monitoring, where applicable, is typically provided by a third-party central monitoring station under its own separate agreement with Customer, and the Company is not responsible for the monitoring station's response times or performance. Customer is responsible for obtaining any required local permits or alarm registration, testing the system regularly, keeping emergency contacts current, and any fines imposed by local authorities for false alarms. Maintaining appropriate insurance remains Customer's responsibility and is not replaced by an alarm system or monitoring service.

8.5 Routers, WiFi, and Networking

The Company will configure Customer's router, WiFi network, and related equipment based on the layout, internet service, and devices present at the time of the appointment. The Company does not guarantee any specific WiFi speed, signal strength, or coverage area, as these depend on factors outside the Company's control, including Customer's internet service plan and the construction of the premises.

8.6 Industrial & Office Appliance Repair

Repair of POS systems, commercial copiers, network servers, plotters, and similar business-critical equipment is limited to the diagnostic and repair work described in the Scope of Work. Where such equipment remains under a separate manufacturer or vendor warranty or service contract, Customer is responsible for confirming whether Company service affects that warranty before the appointment.

9. Cancellation, Rescheduling, and Refunds

You may reschedule a confirmed Booking up to three (3) hours before the appointment time at no charge; a $25 service fee applies to Bookings rescheduled within 3 hours of the appointment time. Cancellation fees depend on timing and Membership status, as summarized below and as may be updated on the Site's Cancellation & Refund Policy page, which is incorporated into this Agreement by reference:

For Membership Plan cancellations, see Section 4.2. For Digital Wing engagements, cancellation and termination of an SOW prior to completion are governed by Section 16 of these Terms and any termination provisions in the applicable SOW.

10. Digital Wing Engagements: Statements of Work, Deliverables, and Change Orders

Each Digital Wing engagement is governed by a signed SOW incorporating these Terms. Unless the SOW provides otherwise: (a) Customer has ten (10) business days from delivery of a milestone to provide written notice of any material non-conformity with the agreed acceptance criteria (a "Deficiency Notice"); (b) absent a timely Deficiency Notice, the Deliverable is deemed accepted; and (c) upon a timely Deficiency Notice, the Company will use commercially reasonable efforts to correct the identified non-conformities and redeliver. Any change to scope, timeline, or fees (a "Change Order") must be documented in writing and signed by both parties before the Company is obligated to perform the additional or modified work.

11. Intellectual Property

11.1 Customer Materials

Customer retains all right, title, and interest in content, trademarks, data, brand assets, or materials it provides to the Company ("Customer Materials") and grants the Company a limited, non-exclusive, royalty-free license to use them solely to perform the Services.

11.2 Digital Wing Work Product

Subject to Customer's full payment of all fees due under the applicable SOW, and except for Company Background IP, the Company assigns to Customer all right, title, and interest in the custom Deliverables created specifically for Customer under that SOW. Prior to full payment, the Company retains all right, title, and interest in the Deliverables.

11.3 Company Background IP

The Company retains all right, title, and interest in tools, libraries, frameworks, methodologies, know-how, and pre-existing or general-purpose reusable code or components not specific to Customer's confidential business logic or branding ("Background IP"), and grants Customer a perpetual, worldwide, royalty-free, non-exclusive license to use such Background IP solely as incorporated into the Deliverables.

11.4 Open-Source and Third-Party Components

Deliverables may incorporate open-source or licensed third-party components, which remain subject to their respective licenses. The Company will identify material such components on Customer's written request; Customer is responsible for reviewing and complying with applicable license terms.

11.5 Company Marks; Feedback

The "TrustGuard360" and "Trust Guard 360" names and logos, the Site, and related marks are the Company's property, and nothing here grants Customer any right to use them without prior written consent. If Customer submits comments, bug reports, or other feedback about the Platform, the Company may use that feedback for any purpose without obligation to Customer.

12. Limited Warranty; TrustGuard360 Guarantee

The Company warrants that Services will be performed in a good and workmanlike manner consistent with generally accepted industry practices, and will be free from material defects, for ninety (90) days following the date the Service was performed (the "Warranty Period"). If, during the Warranty Period, the specific issue addressed by that Service recurs due to workmanship, contact support@trustguard360.com and the Company will arrange for a Tech to re-perform the Service at no additional labor charge; such re-performance is Customer's sole and exclusive remedy under this warranty. This warranty excludes new issues, issues caused by Customer's subsequent actions, Third-Party Products, malware introduced after the appointment, or hardware failure unrelated to the Company's workmanship. The Company does not warrant Third-Party Products, which remain subject to their manufacturer's warranty, if any.

For Digital Wing Deliverables, the Company warrants that, for ninety (90) days following delivery (or such other period stated in the applicable SOW), the Deliverable will materially conform to the specifications in the SOW; Customer's sole and exclusive remedy for breach is correction of the non-conforming Deliverable at no additional charge.

The Company is committed to your satisfaction with every Service. If you are not satisfied, please tell us right away at support@trustguard360.com so we can work with you to make it right, consistent with the remedies set out in this Section 12; this commitment is a service standard and does not expand the remedies, warranties, or liability caps set out in this Agreement.

Except for the express limited warranties in this Section 12, the Services and all Deliverables are provided "as is" and "as available." To the maximum extent permitted by law, the Company disclaims all other warranties, express, implied, or statutory, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. The Company does not warrant that the Platform will be uninterrupted or error-free, or that any security, antivirus, camera, or alarm product will prevent all unauthorized access, data loss, intrusion, or loss.

13. Confidentiality and Data Privacy

Each party agrees to protect the other's non-public business, technical, and financial information disclosed in connection with the Services, using a reasonable degree of care, and to use it solely to perform its obligations under this Agreement. The Company's collection, use, and disclosure of personal information is described in the Privacy Policy available on the Site, which is incorporated into this Agreement by reference. During on-site Services, Techs may incidentally access Customer's devices, accounts, and networks; Techs are instructed to access only the information reasonably necessary to perform the requested Service.

14. Limitation of Liability

To the maximum extent permitted by law: (a) neither party will be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost data, or loss of business, arising out of or related to this Agreement or the Services, regardless of the theory of liability, even if advised of the possibility of such damages; and (b) the Company's total aggregate liability arising out of or related to this Agreement will not exceed the total fees paid by Customer for the specific Service, Booking, or SOW giving rise to the claim during the six (6) months preceding the event giving rise to liability.

Nothing in this Agreement limits either party's liability for gross negligence, willful misconduct, or fraud, or excludes liability that cannot be limited under applicable law. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you to the extent prohibited by law.

15. Indemnification

Customer agrees to indemnify, defend, and hold harmless the Company, its officers, employees, and Techs from third-party claims, damages, and reasonable expenses (including attorneys' fees) arising from: (a) Customer's breach of this Agreement; (b) Customer's unauthorized or unlawful use of any Service, including unlawful GPS or camera use as described in Section 8; (c) Customer's violation of applicable law; or (d) Customer Materials that infringe a third party's rights.

The Company agrees to indemnify, defend, and hold harmless Customer from third-party claims that a Digital Wing Deliverable, as delivered and used in accordance with this Agreement, infringes a valid U.S. patent, copyright, or trademark, excluding claims arising from Customer Materials, unauthorized modifications, or combination with products not provided by the Company.

16. Term and Termination

This Agreement begins when you first create an Account or request a Service and continues until all Services have been completed and paid for, unless earlier terminated. Either party may terminate a Digital Wing SOW upon thirty (30) days' written notice of an uncured material breach. The Company may suspend or terminate the Platform, an Account, or a Membership Plan immediately, without liability, for non-payment, abusive or unsafe conduct toward Company or Tech personnel, or a request to perform an unlawful act.

Sections 11 (to the extent fees have been paid), 12 (as to Services already performed), 13, 14, 15, and 19 survive termination of this Agreement.

17. Force Majeure

Neither party is liable for delay or failure in performance caused by circumstances beyond its reasonable control, including acts of God, natural disaster, fire, flood, hurricane, pandemic, governmental action, or utility or internet outage, provided the affected party gives prompt notice and uses reasonable efforts to resume performance.

18. Electronic Communications and Messaging

You agree to receive communications from the Company electronically, including by email and text message, related to Bookings, appointment updates, account activity, and, where you have opted in, promotional offers. Message and data rates may apply to text communications. You may opt out of non-essential marketing texts or emails at any time using the instructions provided; opting out does not affect service-related communications necessary to schedule or perform a Booking.

19. Dispute Resolution; Governing Law; Venue

This Agreement and any dispute arising out of or relating to it or the Services are governed by the laws of the State of Florida, without regard to conflict-of-laws principles.

19.1 Informal Resolution

Before filing a claim, the parties agree to first attempt in good faith to resolve any dispute by contacting the other party in writing and engaging in informal discussions for at least thirty (30) days.

19.2 Exclusive Jurisdiction and Venue in Florida Courts

If a dispute is not resolved informally under Section 19.1, it will be resolved exclusively in the state or federal courts located in Volusia County, Florida. Each party consents to the personal jurisdiction and exclusive venue of those courts for any such dispute and waives any objection that those courts are an inconvenient forum. Nothing in this Section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property or confidentiality rights.

20. Notices

Notices to the Company must be sent to Trust Guard 360 LLC, 5400 S Williamson Blvd, Port Orange, Florida 32128, USA, or support@trustguard360.com. Notices to Customer will be sent to the email, phone number, or mailing address on Customer's Account or most recent Booking. Notice is deemed given (a) when delivered personally, (b) one business day after being sent by email, or (c) three business days after being sent by mail.

21. General Provisions

21.1 Independent Contractors

The Company and Customer are independent contracting parties. As described in Section 6, Techs are independent contractors and not employees or agents of the Company. Nothing in this Agreement creates a partnership, joint venture, or agency relationship.

21.2 Assignment

Customer may not assign this Agreement without the Company's prior written consent, except to a successor of substantially all of Customer's business or assets. The Company may assign this Agreement in connection with a merger, acquisition, reorganization, or sale of substantially all of its assets.

21.3 Severability; Waiver

If any provision of this Agreement is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable or, if that is not possible, severed, with the remaining provisions remaining in effect. No failure or delay by either party in exercising any right operates as a waiver of that right.

21.4 Entire Agreement

This Agreement, together with any applicable SOW, the Privacy Policy, the Cancellation & Refund Policy, and the Safety & Support commitments, constitutes the entire agreement between the parties regarding the Services and supersedes all prior or contemporaneous understandings, written or oral, on that subject.

21.5 Modification of These Terms

The Company may update these Terms from time to time to reflect changes in the Services, legal requirements, or business practices, and will post the updated Terms on the Site with a revised "Last Updated" date. Material changes will be communicated by email or posted notice at least fourteen (14) days before taking effect where required by law. Continued use of the Platform after the effective date of updated Terms constitutes acceptance; changes will not apply retroactively to a Service already fully performed or an active SOW except as required by law or separately agreed in writing.

21.6 Headings

Section headings are for convenience only and do not affect interpretation of this Agreement.

22. Contact Us

If you have questions about these Terms, please contact us at:

Trust Guard 360 LLC d/b/a TrustGuard360
5400 S Williamson Blvd, Port Orange, Florida 32128, USA
Email: support@trustguard360.com
Phone: +1 (888) 900-6064
Website: www.trustguard360.com